We invite you to receive complimentary ground shipping on all caudalie-usa.com orders of $50 or more, no promotional code required. For shipments totaling less than $50, there is a delivery charge of $6.00 for Standard Shipping via Fedex ground.
Caudalie-usa.com orders are shipped and delivered on business days (Monday through Friday, excluding major holidays). Below are the shipping options available for your Caudalie package. Please select the option that best suits your delivery needs during checkout.
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Fedex Ground (Orders under $50 – Free above $50 ) |
$6.00 |
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Fedex 2nd Day Air |
$15.00 |
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Fedex Next Day |
$20.00 |
FedEx Ground will deliver your package within 7 - 10 business days from receipt of your order. Most orders shipped with Standard FedEx Ground option on the East Coast can be expected sooner (within 2 - 4 business days). To determine when your package will arrive, please determine the number of Shipping Days to your location from the map below and add two additional days for order processing.
For an additional fee, orders may be shipped via second day delivery to most destinations. (Orders received by 12:00 Noon EST Monday through Thursday will be processed and shipped the same day. Orders received after 12:00 will be processed and shipped the next business day. Most orders shipped via 2nd Day Service will be delivered within 2-3 business days from the order's ship date.
For an additional fee, we will provide Overnight Delivery to most destinations. If you have questions about the availability of overnight delivery to your shipping location, please contact customer service. Orders received by 12:00 noon EST Monday through Thursday will be processed and shipped the same day. Orders placed after 12:00 noon EST will be processed and shipped the next business day. Orders shipped over night will be delivered within 1 business day of the order’s ship date.
Fedex is caudalie-usa.com's preferred carrier. See the map below for the number of business days in transit for Fedex ground packages shipped within the 50 states.
Most items may be shipped to Alaska and Hawaii, but some restrictions apply. For shipments to Hawaii & Alaska add $15.00. To secure the best shipping rates orders being shipped to Hawaii & Alaska will be shipped Fedex 2nd Day. If Fedex 2nd Day shipping is not available shipments will be sent via USPS (Ground ) For overnight shipping to Hawaii & Alaska please contact Caudalie customer service at 1-866-826-1615. We regret that free shipping promotions do not apply to Hawaii and Alaska
Caudalie-usa.com currently does not accept orders being shipped to U.S. Territories (Puerto Rico, Guam, and U.S. Virgin Islands). We apologize for any inconvenience.
At this time Caudalie USA cannot ship orders to a P.O. boxes or APO/FPO/DPO addresses. We apologize for any inconvenience.
Certain items considered Hazardous Materials (HAZMAT) which include alcohol-based products (e.g., perfumes, etc.) and are required by the U.S. DOT to be shipped by Ground-only transport, due to air transport restrictions and regulations.
At this time Caudalie-usa.com orders may be billed or shipped to locations within the
United States. If you wish to ship an order internationally, please our international website at www.caudalie.com for a list of countries that accept eCommerce orders.
At this time we do not offer shipping to more than one location per order. We apologize for any inconvenience.
When you place an order with Caudalie-usa.com you will receive a shipping confirmation with tracking details via email when your order is shipped. If you have questions about your order please email customer_service@caudalie-usa.com or call 1-866-826-1615.
We hope that you are completely satisfied with your caudalie-usa.com purchase. If for any reason you wish to return or exchange an item purchased on caudalie-usa.com please return the unopened item within 30 days of receipt. We can only accept returns from orders placed on www.caudalie-usa.com. Purchases made at retail locations or through another web site must be addressed by the original place of purchase.
Please complete the Caudalie Return Form that was included in your package. If the return form is not available, please address your return package to:
Caudalie USA, Inc.
ATTN: RETURNS/EXCHANGES
201 Penhorn Avenue – Unit 2
Secaucus 07094, NJ
We recommend that you send your return via an insured method, which can be tracked in the case of loss. We regret that we do not refund original shipping costs.
A credit or refund will be issued to the original credit card used to place the order within 30 business days of receipt. Please allow for up to 2 billing cycles for the credit adjustment to appear on your statement.
Should you need further assistance please don't hesitate to call our toll free number at 1.866.826.1615, Monday through Friday, from 9am to 5pm Eastern Time or email customer_service@caudalie-usa.com.
If damages have occurred during shipment to the item(s) in your shipment please contact Caudalie Customer Service at customer_service@caudalie-usa.com. To ensure prompt resolution please provide your order number, name, email address and phone number. Please list the product(s) you received damaged or defective and if you prefer a refund or a replacement order.